Door Store and Windows

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Wallace Pittenger: 12/17/2015 17:33

My wife and I purchased Integrity windows and an Integrity French door for a home we have been remodeling. The remodel has been underway for nearly a year and as you can imagine there are a lot of appointments to make. I had forgotten an appointment time with a technician from Door Store and Windows to make a repair on our door. The technician called me 20 minutes after the original appointment time to ask if I would be arriving soon. After apologizing I told the technician the location of a hidden key and asked if he would be willing to enter the home without us to repair the door. The technician not only was understanding of my mistake, he was able to enter the home, moved some boxes we had stored in front of the door, and repaired it quickly. He called me after he completed the job to confirm that everything was in working order and that the key had been placed back in its original hiding place. I was incredibly grateful of the service and extra effort of the Door Store and Windows technician and I would highly recommend them.

Joe Adams: 03/11/2015 18:33

We needed to replace three very large windows and got estimates and reccos from our contractor. We didn't like the windows the contractor suggested so we went to the window and door store. First the door store has exceptional products to choose from, secondly they can design and create whatever you need. The sales rep was great and patient with us, the pricing was extremely competitive and less than what our contractor was estimating and they were easy to work with. Delivery was prompt and follow up needs were quickly addressed. I would highly recommend stopping by here if you need new doors or windows because of great pricing, great products and attentive customer service.

Andrew Twinies: 02/10/2015 02:12

What's to hate? Windows to see through and doors to open and shut. They work. They're good looking too.

Judi Christopher: 10/16/2014 23:37

As a gift to my son and daughter-in-law I wanted to buy them a new front door for their Crescent Hill home. Dina was our sales person. She came out to talk to us and we ended up buying not only the front door, but a new sliding glass door for the back, a replacement window and 2 storm windows for 2 stationary windows that were architecturally interesting and currently had storms that were double hung with a piece of metal through the center. The storm windows were to be one solid sheet of glass and not open. We were pleased with her presentation and even though it was all quite expensive I felt that the job would be done right and the quality would be good. When the doors came in they were beautiful and we were pleased. The replacement window was beautiful and that was great. But our problems began with the storm windows which were not only NOT what we ordered (they were double hung rather than one sheet of glass), but one of them was put on the wrong window. It wasn't until I insisted that they agreed to order the right style of storm window. Today they replaced both storms, took it off they wrong window and put the new storms on the right windows. AND then wrapped the windows in a white aluminum rather than the cream colored wrap that was on before AND on all other windows on the house. Dina insisted that we ordered white wrap, but then (after much insisting on my part) noticed on the contract that she was mistaken. They say that they will fix the wrap and I am sure they will. But good grief this has taken hours out of my day and without my getting upset, they never would have fixed anything. I feel wrung out and this is not how what I expected from the Door Store. This hassle has certainly tainted my opinion.

A Google User: 02/21/2012 05:03

Outstanding installers and great product! Steve and his crew were very attentive and conscientious. Their work quality was outstanding and they cleaned up so well I couldn’t tell they were even here. We replaced several large windows on the southwest facing side of our house (usually baked by the sun) with Integrity by Marvin fiberglass exterior/wood interior casement windows. I’ve already noticed that the Low-E 366 coating on the windows is keeping the house from becoming a sauna like the old windows. Can’t wait until summer to see some lower air conditioning bills! Thanks for the great experience and beautiful windows.